Intercom's Fin AI resolves 50%+ of support queries automatically. It's the most capable AI support agent available for SaaS and e-commerce businesses.
AI handles routine, repetitive queries (FAQs, order status, returns) very well — typically 40-60% of total volume. Complex, emotional or high-value situations still benefit from human agents.
Tidio has a free plan with AI chatbot features — good for small businesses. Freshdesk also has a free tier for up to 10 agents.