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4.6

★★★★½

AIToolVillage Rating

Based on features, pricing and user feedback

What is Tidio?

Tidio is a popular AI customer service platform built for ecommerce. Its Lyro AI chatbot resolves up to 70% of customer queries automatically — handling order tracking, returns and FAQs without human agents. The free plan makes it accessible to small online stores.

Key Features

Lyro AI chatbot — resolves 70% of queries

Live chat widget

Email and Messenger integration

Shopify and WooCommerce integration

Visitor tracking

Abandoned cart recovery

Canned responses

Mobile app

Pros & Cons

✅ Pros

Strong free plan — up to 50 conversations
Lyro AI is genuinely effective
Easy Shopify integration
Affordable for small stores
Clean, modern interface

⚠️ Cons

Lyro AI limited to 50 conversations on free plan
Less powerful than Intercom for complex support
Limited reporting on lower plans
Some automations feel basic

Pricing

Plan	Price	What's Included
Free	$0/mo	50 live chat conversations
Starter	$29/mo	Unlimited chat + basic Lyro
Growth	$59/mo	Full Lyro AI + automations
Plus	$749/mo	Enterprise AI features

Frequently Asked Questions

Yes — Tidio's free plan includes up to 50 live chat conversations per month and basic chatbot features. Lyro AI conversations cost extra on the free plan.

Yes — Tidio is one of the most popular Shopify customer service apps. It integrates natively and shows visitor cart data directly in the chat dashboard.

Lyro is Tidio's AI chatbot that answers customer questions automatically using your FAQ and support content — resolving up to 70% of queries without human agents.

Tidio is better value for small ecommerce stores. Intercom is more powerful for SaaS and enterprise. Tidio wins on price; Intercom wins on depth.

Tidio Review (2026)