Fireflies.ai is an AI meeting assistant that automatically joins your Zoom, Google Meet and Teams calls, records and transcribes in real time, generates smart summaries and syncs everything to your CRM. It's used by 500,000+ businesses and is particularly popular with sales teams for its deep CRM integrations.
What sets Fireflies apart from Otter.ai and Fathom is its CRM connectivity — it can automatically push meeting summaries, action items and call notes to Salesforce, HubSpot, Pipedrive and other CRMs without manual copy-pasting. For sales reps who take 5-10 calls per day, this alone saves hours of admin every week.
Its AI search feature lets you find any moment from any past meeting by searching for keywords, topics or speaker names — turning your meeting history into a searchable knowledge base. The Conversation Intelligence layer analyses call sentiment, talk ratios and topic coverage for sales coaching.
Key Features
🤖
Auto-Join
Automatically joins Zoom, Google Meet and Teams — no manual recording needed, ever.
📝
AI Summaries
Generates meeting summaries with key decisions, action items and next steps — ready in minutes after the call.
🔗
CRM Sync
Pushes notes and action items directly to Salesforce, HubSpot, Pipedrive and 10+ CRMs automatically.
🔍
Meeting Search
Search across all your past meetings by keyword, topic or speaker — find any moment instantly.
📊
Conversation Intel
Analyses talk ratios, sentiment and topic coverage — useful for sales coaching and performance review.
🔄
Integrations
Connects to Slack, Notion, Asana, Zapier and 40+ other tools — action items go where your team works.
Pros & Cons
What we love
Best CRM integration of any meeting AI tool
Free plan includes 800 mins/month
Auto-joins all meeting platforms
Searchable meeting history across all calls
Conversation intelligence for sales coaching
Watch out for
Summaries less polished than Fathom
Free plan has limited AI features
Some users find bot joining intrusive
Transcription accuracy drops with accents
Frequently Asked Questions
Fireflies is better for sales teams and anyone who needs CRM integration — it automatically pushes meeting notes to Salesforce, HubSpot and Pipedrive, which Otter doesn't do natively. Otter is better for transcribing audio files and podcasts, and has a cleaner interface for general transcription work. For business meetings with CRM follow-up, Fireflies wins.
Fireflies has a free plan that includes 800 transcription minutes per month, unlimited meeting storage (limited summaries) and basic integrations. The Pro plan at $10/month per seat adds unlimited AI summaries, CRM integrations and conversation intelligence. For most individual users, the free plan is sufficient to evaluate whether it fits their workflow.
Fireflies works with Zoom, Google Meet, Microsoft Teams, Webex, GoToMeeting and most other major video platforms. It joins as a bot participant — you invite it to meetings or connect your calendar and it joins automatically. It also accepts audio file uploads for transcribing recorded calls and podcasts.
Best AI meeting tool for sales teams — automatic CRM sync sets it apart from Otter and Fathom, making it the top choice for anyone who needs meeting notes in their CRM automatically.
Quick Facts
Best forSales teams, recruiters, consultants
PricingFree plan available
Free planFree — 800 mins/mo
Founded2019
Try Fireflies.ai
Fireflies joins your meetings automatically, transcribes in real time, generates summaries and syncs action items to your CRM — all hands-free.